Our items are custom in nature and we want you to be pleased with your purchase. Computer monitors can display fabric and thread colors differently. Because of the custom nature of our products, personalized items are non-refundable. In the event that an item is not monogrammed and needs to be returned, the amount of the item will be credited back in Store Credit Only.
Please make your color/font selections carefully as once items have been monogrammed or personalized, they are non-returnable. Kindly make certain to provide full names in the order of First, Middle, Last where requested on the order form. We cannot be responsible for monograms that are placed out of correct order if the full name is not given as requested when ordering. If the full name is not provided in the personalization info box and only initials are given they will be entered exactly as given so please make certain to enter them in the order that they should appear (FIRST, LAST, MIDDLE) for initials ONLY - not full names. If names are given incorrectly as First, Last, Middle your order could arrive incorrectly. Embroidered names (name only) will appear exactly as typed.
Monograms can vary by letter from font to font. If you are unsure about how your monogram will appear and would like to see a sample, we are happy to provide one for you after the item has been purchased. After you have completed your order, send an email to email@example.com with your order number and font request. We can provide proof of one font at no additional charge. A charge will be added for additional font requests.